Help us develop a digital customer service platform

Published on 09 April 2021

Council is developing a new, online platform to make it easier for the community to access information and services and the community is invited to get involved in its design and testing.

As part of its Enterprise Digital Strategy, the new system will enable users to complete a range of tasks from their tablets, mobiles or smart devices such as registering pets, paying rates and logging missed bin collections.

It will allow users to log in and change personal details, request services and applications, make payments and track the status of requests.

This service will complement existing telephone, web and walk-in customer service.

Complete the short survey at participate.hobsonsbay.vic.gov.au/digital-transformation to tell us what features you would like to see. Feedback closes on Wednesday 28 April.

You can also register your interest in testing the new system before it is released for public use.

Quotes attributable to Mayor of Hobsons Bay Cr Jonathon Marsden:

“In 2018, Council undertook extensive community consultation to understand the evolving needs and digital expectations of the Hobsons Bay community. What we heard was that digital services needed to be simple and easy to use; fast and automatic; convenient; and allow users to control their own information.

“Our goal is to make it easier for residents, businesses and property owners to get in touch and access our services at any time, from any place using their tablet, phone or smart device.”