Easier and more convenient access to Council services
We have made it easier for the community to access hundreds of Council services, and all you need to do is visit your local library.
Council+ brings together library services and council customer services to eight sites across Hobsons Bay.
Williamstown, Altona North and Altona Meadows are now Council+ sites, with more to follow in 2023.
Next time you visit Williamstown, Altona North and Altona Meadows libraries, you can ask staff questions not only about our library services, but also organise anything from upsizing your bin to paying your rates.*
Our friendly team will be able to find the answer to your question or put you in touch with the right person.
While this is an important expansion of our services, it does not change the fantastic offerings at our five local libraries.
Council delivers more than 100 services to the community every month. The addition of library service centres simply means many residents and businesses will be able to access these services in person, closer to home and our thriving shopping hubs.
Soon we will also launch our Centres of Excellence, which will turn each Council+ service centre into a hub of specialist knowledge in areas covering Heritage, Technology, and the Environment with expert staff on hand to help you dive deeply into your areas of interest.
*Note: Cash payments will only be available at the Civic Centre. Eftpos will be available at all other Council+ service centres.
You can visit a Council+ service centre to:
- borrow a book
- attend an event
- pay your rates
- apply for a parking permit and/or accessible parking permit
- use video conferencing, a computer or printer
- book a meeting space
- upsize your bin
- check a planning application
- ask about Aged and Disability services such as Meals on Wheels and home maintenance
- be connected with a Council subject expert or librarian
Libraries and Civic Centre opening hours
The Civic Centre in Altona is opened Monday to Friday, 8.30am to 5pm.
The five library sites have varying operating hours across the week. CLICK HERE to find the operating of each library site.
For the latest news and launch information, sign up to the Hobsons Bay Libraries monthly eNewsletter.
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