Hobsons Bay City Council - Contact us

Contact us


Council office

The Hobsons Bay Civic Centre is at 115 Civic Parade, Altona, Victoria, 3018, Australia. For directions and transport options, see the Council office webpage.

Our opening hours are Monday to Friday 8am to 5pm. Our office is closed on public holidays.


See our libraries' website for details of the library opening hours.

Postal Address

Hobsons Bay City Council
PO Box 21
Victoria, 3018


Make a request via our online feedback form or email customerservice@hobsonsbay.vic.gov.au

All emails will be actioned within business hours, Monday to Friday 8am to 5pm.

Live Chat

Live Chat

We have a live chat service on our website, available Monday to Friday between 8am and 5pm unless otherwise advised.  

Social media

Visit our social media sites to find out more about what is happening in Hobsons Bay.

Snap, Send, Solve

Report issues to Council with your iPhone or Android using Snap Send Solve.

Snap Send Solve is a free app available from iTunes and on Android Devices in Google Play.


You can contact Council by phone on 9932 1000 from Monday to Friday 8am to 5pm.

After hours

If you have an urgent matter that cannot wait until the following business day, you can call our after hours contact service on 9947 4685. The after hours service can only assist where Council is the responsible provider.

Hobsons Bay Language Line

Interpretive Service Panel

National Relay Service

Hobsons Bay City Council is NRS friendly:

If you are deaf, or have a hearing or speech impairment, you can call Council through the National Relay Service (NRS):

TTY users phone NRS on 133677 then ask for 03 9932 1000

Speak and Listen (speech-to-speech) users phone NRS on 1300 555 727 and quote 03 9932 1000

Internet Relay users connect to NRS on https://internet-relay.nrscall.gov.au then ask for 03 9932 1000

For more information on the National Relay Service, go to www.relayservice.gov.au


A fax can be to sent to Council using the following number 9932 1039.

Hobsons Bay on social media

Council uses a number of social media tools to communicate with the community

Social media terms of use

Guidelines about appropriate use of our social media pages