Payment plans
Financial support is available for Hobsons Bay residents and businesses.
If you are having trouble paying by the due date, you can either:
- apply for an extension (maximum of 1 month), or
- apply for a payment plan (maximum of 24 months).
Payment plans
Payment plans provide a flexible, interest free, payment option that suits your individual circumstances. It is important that you agree to a payment plan that you can commit to. Failing to make agreed payments can result in legal action and further penalties.
When committing to a payment plan, you must:
- pay a minimum of $20/week - you can make additional payments at a time
- commit to making weekly or fortnightly payments
- start payments within 14 days of applying for a payment plan
- have the full outstanding balance paid off within a maximum of 24 months
Payment plans are made for arrears only and do not include future rates and charges. When entering into a payment plan you must pay all future instalments as they fall due in addition to your payment plan payments.
Apply for a Payment Plan
What happens next?
We will review your application and send you the outcome within 10 business days. Please note that if you previously had a payment plan that was cancelled, you will not be eligible for a new agreement.
You should begin making payments according to your commencement date and not wait for your payment plan confirmation letter, as mail delivery can sometimes be delayed.
Approved payment plan applicants must set up regular payments. Please refer to a recent rates notice to select the payment method that best suits your needs. We recommend setting up a BPAY schedule or using Flexipay Direct Debit.
Failing to make planned payments
If, for any reason, you can't make a scheduled payment, please contact us as early as possible. Failing to make your rates payments could result in the cancellation of your payment plan, further penalties and potential legal action.
- If you default on three planned payments in a 12 month period, we will cancel your payment plan and you will not be able to enter into a new agreement.
- Penalty interest will be charged until arrears are paid in full
- Legal action will commence two years after the agreement