Rates notices and payments

 The Understanding Your Rates Notice(PDF, 372KB) brochure explains the commonly used part of the annual rates notice.

You will receive four rates notices each year. Annual rates notices are sent in August and reminder notices will be sent at least 14 days before the due date of the 2nd, 3rd and 4th instalments. You must pay instalments by the following due dates:

Instalment 1: 30 September
Instalment 2: 30 November
Instalment 3: 28 February
Instalment 4: 31 May

Late payments will incur additional interest at 10%p.a. on the amount outstanding from the due date.

Online payments

Access our secure online payment facility for credit card payments using the details on the front of your rates notice

Online Payments

Direct Debit (FlexiPay)

FlexiPay is our direct debit payment platform which provides quick and easy payment of your rates. This system allows you to pay your rates in smaller, regular amounts weekly, fortnightly, monthly or by instalments throughout the financial year.

FlexiPay is completely self-serve and easy to set up online. The system can automatically calculate the recommended payment amount to ensure balances are paid before the last instalment due date. The calculation is based off your most recent rates notice meaning manual payments made after notices were issued are not included in the calculation.

You will need:

• a valid email address
• a contact number
• Your eNotices reference number (located on the bottom of your most recent rates notice)

Sign up now by clicking the box below or scan the QR code on your rates notice.

Submit your FlexiPay Request

BPAY

Contact your bank to make this payment directly from your cheque or savings account using the details on the front of your rates notice.

By Phone

Phone 1300 276 468 (24 hours a day, 7 days a week) and quote the details on the front of your rates notice.

In Person

Payments can be made in person at:

Council Offices (including libraries): during business hours only. EFTPOS at all centres. Cash or cheques at Civic Centre only.

Australia Post: Minimum $30 payment per notice. 

By Mail

Mail your cheque to Hobsons Bay City Council, with the 'How to pay' portion of your rates notice enclosed to:

Hobsons Bay City Council

PO Box 21

ALTONA VIC 3018

Please note we do not take responsibility for postal delays.

eNotices allows you to self-manage all your properties, send notices to multiple email addresses, and print additional copies. Signing up will also let you login to view your notices online at any time!

1. Go to hobsonsbay.enotices.com.au
2. Enter in your email address and eNotices Reference Number (you can find this on your rates notice)
3. Check your email inbox and click the validation link
4.  Select a password and mobile number.

You will now receive notices in your email inbox, and can login to view them online at any time.

We understand that some people in our community are facing financial hardship, and we can support you with payment plans, payment deferrals and waivers of penalty interest.

Please see our Rates hardship support page

When you pay your rates and charges, it is essential that your payment is received by the due date. Interest may be charged on the overdue amount if your instalment is not paid by the due date.

The interest rate for the 2025-26 rating period is 10 per cent per annum. This interest rate is fixed under Section 2 of the Penalty Interest Rates Act 1983.

Rates arrears are outstanding amounts from previous years. Arrears shown on your annual rates notice must be paid immediately, unless a payment plan, extension or deferral has been approved.

Arrears may be subject to interest or legal action without further notice.

If legal action is taken, additional collection fees will be incurred.

Copies of previously issued rates notices are available, however incur a charge.

Alternatively, copies of previously issued rates notices are available by signing up to eNotices. eNotices allows you to self-manage all your properties, send notices to multiple email addresses and print additional copies. Signing up will also let you login to view your notices online at any time.

1. Go to hobsonsbay.enotices.com.au
2. Enter in your email address and eNotices Reference Number (you can find this on any previously issued rates notice, including instalment notices)
3. Check your email inbox and click the validation link
4.  Select a password and mobile number.