Contact us

Opening hours

The Hobsons Bay Civic Centre is open Monday to Friday from 8am to 5pm. It is closed public holidays.

Address

The Hobsons Bay Civic Centre is at 115 Civic Parade, at the end of Pier Street, Altona. Melway ref: 54 H10

On arrival speak to a Customer Service Officer for assistance.

By train

From Melbourne:

In peak hour you can usually catch a Laverton-bound train which stops at Altona.

Otherwise, catch a Werribee or Williamstown train and get off at Newport. Change to an Altona train. 

From Werribee:

Catch a Werribee train and get off at Laverton or Newport. Change to an Altona-bound train.

Cross the tracks and head north up Pier Street. The entry to the Hobsons Bay Civic Centre is behind the three flag poles and the eternal flame. If you are in a wheelchair, there is a path to the right of the roundabout.

By bus

Route 415 (Laverton-Williamstown) stops at Laverton and Williamstown North train stations. The bus runs via Civic Parade and there is a bus stop at the front of the Hobsons Bay Civic Centre or near the train station on Pier Street.

By bike

There is a bike path that runs through Cherry Lake or along the Coastal Trail. At Altona Pier turn right up Pier Street, go straight over the roundabouts and cross the train tracks. At the next roundabout turn left and then right into the Council's car park. There is a bike rack outside the main entrance.

By car

Visitor parking spaces are to the right at the front of the building as well as to the left near the main entrance.

For public transport timetable information and a journey planner visit the Public Transport Victoria website.

Libraries

See our Libraries' website for details of the library opening hours.

Williamstown Town Hall

The Town Hall and library are at 104 Ferguson Street behind Lenore Crescent and Bath Place, Williamstown. Melways ref: 56 B8

By train

During peak hours catch the Williamstown train and at all other times catch a Werribee train and change at Newport for the Williamstown train. Get off at Williamstown North, cross Station Street and head east along Ferguson Street. Cross at the roundabout with Melbourne Road and the Town Hall is 150 metres on the left.

By bus

Route 415 (Laverton-Williamstown) stops at Laverton and Williamstown North train stations. The bus runs via Ferguson Street and there is a bus stop 50 metres from the Town Hall at the corner of Ferguson and Richard Streets.

By bike

There is a bike path that runs along the Coastal Trail or along The Strand. Turn right at the roundabout on the corner of Ferguson Street and travel along the cycle lane to the pedestrian crossing at the front of the Town Hall. There is a bike rack outside the library entrance.

By car

Visitor parking spaces are at the front of the Town Hall, off Ferguson Street.

For public transport timetable information and a journey planner visit the Public Transport Victoria website.

Postal Address

Hobsons Bay City Council
PO Box 21
Altona
Victoria, 3018
Australia

Make an online request or email customerservice@hobsonsbay.vic.gov.au

All emails will be actioned within business hours, Monday to Friday 8am to 5pm.

Live Chat

We have a live chat service on our website, available Monday to Friday between 8am and 5pm unless otherwise advised.  

Social media

Visit our social media sites to find out more about what is happening in Hobsons Bay.

Facebook: www.facebook.com/HobsonsBayCityCouncil

Twitter: www.twitter.com/HobsonsBayCC

Read our social media terms of use.

Snap, Send, Solve

Report issues to Council with your iPhone or Android using Snap Send Solve.

Snap Send Solve is a free app available from iTunes and on Android Devices in Google Play.

You can contact Council by phone on 9932 1000 from Monday to Friday 8am to 5pm.

After hours

If you have an urgent matter that cannot wait until the following business day, you can call our afterhours contact service on 9932 1000. The after hours service can only assist where Council is the responsible provider.

Hobsons Bay Language Line

The Hobsons Bay Language Line offers recorded information about the key Council services in nine community languages, with an option to connect directly to an interpreter and Council Officer.    

Recorded information covers the following topics:

  1. Family, Youth and Children Services
  2. Aged and Disability Services
  3. Rates, Local Law and Fines
  4. Waste, Recycling, Town Planning and Building Permits
  5. Sport, Recreation and Community Centres

Recorded information is available in the following languages: Greek, Vietnamese, Arabic, Italian, Cantonese, Macedonian, Mandarin, Karen and English.

The interpreter access is available for all languages.

interpretive service panel and language line

National Relay Service

Hobsons Bay City Council is NRS friendly:

If you are deaf, or have a hearing or speech impairment, you can call Council through the National Relay Service (NRS):

TTY users phone NRS on 133677 then ask for 03 9932 1000.

Speak and Listen (speech-to-speech) users phone NRS on 1300 555 727 and quote 03 9932 1000.

Internet Relay users connect to NRS on https://internet-relay.nrscall.gov.au then ask for 03 9932 1000.

For more information on the National Relay Service, go to www.relayservice.gov.au.

A fax can be to sent to Council using the following number 9932 1039.