Contact us

Hobsons Bay Civic Centre
115 Civic Parade
Altona 3018

Phone: 

1300 179 944 Monday to Friday 8am to 6pm. 

Visit:

Customer Service is open Monday to Friday 8.30am to 5pm. 

Email and online requests

Make an online request or email customerservice@hobsonsbay.vic.gov.au

All emails will be actioned within business hours, Monday to Friday 8am to 6pm.

Live Chat

We have a live chat service on our website, available Monday to Friday between 8am and 6pm unless otherwise advised.  

Postal Address

Hobsons Bay City Council
PO Box 21
Altona, Victoria, 3018, Australia

Getting here

By train

The closest station is Altona Station on the Werribee line. For public transport timetable information and a journey planner visit the Public Transport Victoria website.

By bus

Catch Route 415 (Laverton-Williamstown). The bus runs via Civic Parade. There is a bus stop at the front of Hobsons Bay Civic Centre or near the train station on Pier Street. 

By car

Visitor parking spaces are to the right at the front of the building as well as to the left near the main entrance. 

Libraries

See our Libraries' website for details of the library opening hours. 

 

Find out about Council+

Easier and more convenient access to Council services.

Social media

Visit our social media sites to find out more about what is happening in Hobsons Bay.

Facebook

Instagram

Read our social media terms of use.

Snap, Send, Solve

Report issues to Council with your iPhone or Android using Snap Send Solve.

Snap Send Solve is a free app available from iTunes and on Android Devices in Google Play.

The Hobsons Bay Language Line offers recorded information about the key Council services in nine community languages, with an option to connect directly to an interpreter and Council Officer.    

Recorded information covers the following topics:

  1. Family, Youth and Children Services
  2. Aged and Disability Services
  3. Rates, Local Law and Fines
  4. Waste, Recycling, Town Planning and Building Permits
  5. Sport, Recreation and Community Centres

Recorded information is available in the following languages: Greek, Vietnamese, Arabic, Italian, Cantonese, Macedonian, Mandarin, Karen and English.

The interpreter access is available for all languages.

interpretive service panel and language line

Hobsons Bay City Council is NRS friendly:

If you are deaf, or have a hearing or speech impairment, you can call Council through the National Relay Service (NRS):

TTY users phone NRS on 133677 then ask for 1300 179 944.

Speak and Listen (speech-to-speech) users phone NRS on 1300 555 727 and quote 1300 179 944.

Internet Relay users connect to NRS on https://internet-relay.nrscall.gov.au then ask for 1300 179 944.

For more information on the National Relay Service, go to www.relayservice.gov.au.