Opening hours
Council’s Customer Service front counter is open Monday to Friday from 8.30am to 5pm at the Civic Centre, however, the community can continue to contact customer service by phone on 1300 179 944 or by emailing customerservice@hobsonsbay.vic.gov.au. A live chat function is also available through Council’s website. There will be a limit of six customers in the customer service area, masks must be worn, physical distance maintained and details lodged for contact tracing purposes. Temperature checks will also be required upon entry.
Planning Services
Planning services are currently available only on Mondays, Wednesdays and Fridays. You can organise an online video meeting with our planning staff for anytime during the week by calling 1300 179 944.
Address
The Hobsons Bay Civic Centre is at 115 Civic Parade, at the end of Pier Street, Altona. Melway ref: 54 H10
By train
From Melbourne:
In peak hour you can usually catch a Laverton-bound train which stops at Altona.
Otherwise, catch a Werribee or Williamstown train and get off at Newport. Change to an Altona train.
From Werribee:
Catch a Werribee train and get off at Laverton or Newport. Change to an Altona-bound train.
Cross the tracks and head north up Pier Street. The entry to the Hobsons Bay Civic Centre is behind the three flag poles and the eternal flame. If you are in a wheelchair, there is a path to the right of the roundabout.
By bus
Route 415 (Laverton-Williamstown) stops at Laverton and Williamstown North train stations. The bus runs via Civic Parade and there is a bus stop at the front of the Hobsons Bay Civic Centre or near the train station on Pier Street.
By bike
There is a bike path that runs through Cherry Lake or along the Coastal Trail. At Altona Pier turn right up Pier Street, go straight over the roundabouts and cross the train tracks. At the next roundabout turn left and then right into the Council's car park. There is a bike rack outside the main entrance.
By car
Visitor parking spaces are to the right at the front of the building as well as to the left near the main entrance.
For public transport timetable information and a journey planner visit the Public Transport Victoria website.
Libraries
See our Libraries' website for details of the library opening hours.
Williamstown Town Hall
The Town Hall and library are at 104 Ferguson Street behind Lenore Crescent and Bath Place, Williamstown. Melways ref: 56 B8
By train
During peak hours catch the Williamstown train and at all other times catch a Werribee train and change at Newport for the Williamstown train. Get off at Williamstown North, cross Station Street and head east along Ferguson Street. Cross at the roundabout with Melbourne Road and the Town Hall is 150 metres on the left.
By bus
Route 415 (Laverton-Williamstown) stops at Laverton and Williamstown North train stations. The bus runs via Ferguson Street and there is a bus stop 50 metres from the Town Hall at the corner of Ferguson and Richard Streets.
By bike
There is a bike path that runs along the Coastal Trail or along The Strand. Turn right at the roundabout on the corner of Ferguson Street and travel along the cycle lane to the pedestrian crossing at the front of the Town Hall. There is a bike rack outside the library entrance.
By car
Visitor parking spaces are at the front of the Town Hall, off Ferguson Street.
For public transport timetable information and a journey planner visit the Public Transport Victoria website.