Missed bin collection

If you have forgotten to place your bin out on time or the garbage truck has missed your bin, log a request online within the next business day.

Before you start 

  • check to see if your neighbours' bins have been collected. Sometimes our trucks take a different route and may not collect your bin at its usual time
  • check to see if you have a sticker on your bin. You may have accidentally put the wrong items in your bin and it cannot be collected until they are removed
  • ensure it is the correct collection day. Mixed recycling (yellow lid) and food and garden waste (light green lid) bins alternate fortnightly  

Find out your waste collection dates