Council services as lockdown lifts

Published on 27 July 2021


The Victorian Government will lift the current lockdown across Victoria, with restrictions easing from 11.59pm on Tuesday 27 July:

  • Masks will continue to be required everywhere indoors and outdoors (except private residences), unless an exemption applies
  • Public gatherings will be allowed for up to 10 people, however visitors to homes are not permitted
  • Schools will re-open
  • Restaurants and cafes can also reopen for seated service, subject to maximum capacity limits.
  • Retail and beauty and personal care will open in line with density limits, as will entertainment venues and community facilities.

Council services and events will also adapt accordingly.

Customer Service

Our face-to-face Customer Service function at the Hobsons Bay Civic Centre in Altona will reopen on Wednesday 28 July. The Customer Service team will continue servicing the community through phone, email and the live chat function via Council's website.

Libraries and community centres

Hobsons Bay Libraries will re-open from Wednesday 28 July. There will be density limits within the venue and masks, check-in and social distancing will be required upon entry. The Click and Collect service will stop running but public PCs will be available for a maximum of two hours per day. Printing and copying services will also resume. In-person events, such as Storytime and Baby Bounce will remain on pause but can still be enjoyed online.

Opening hours will be slightly reduced, with all five branches open from 9.30am to 5pm Monday to Friday. Weekend opening hours will be normal. See for times and locations

The Creative Tech Hub will remain closed for now.

Community centres will remain closed until further notice except where essential services need to operate under current Department of Health restrictions.

Events and consultation sessions

Council-delivered face-to-face events will be postponed or delivered online. Engagement sessions will be assessed on a case-by-case basis and, if delivered in person, will be subject to COVID-Safe plans.

Sporting services  

Indoor sports facilities, gyms, pools and public facilities will reopen from Wednesday 28 July with density limits and COVID Check-in Marshals upon entry. Outdoor training and competition for all ages is permitted in line with Department of Health guidelines, however there are limitations on spectators.

Operations Centre services

The Operations Centre staff have continued, and will continue, to maintain our city’s public amenity i.e. street sweeping, litter collection, shared trail/open space maintenance, etc. The crew will also carry on with regular cleaning of high touch points.


Outdoor playgrounds and skate parks will remain open, as they have over the past two weeks. Touch point cleaning of playgrounds will continue to occur regularly.

Waste services

Our waste services will continue as normal as an essential service.  

Community Life

Maternal and Child Health Services will continue face-to-face appointments for all infants and children. Sleep-settling and new parent groups will also return to being offered in-person from Wednesday 28 July.

Immunisation sessions will continue as normal on Tuesday and Thursday next week.

Supported playgroups will return from Wednesday 28 July with a limit of 10 people per session, while pre-school field officers services can visit services again from Wednesday 28 July. Occasional Care will return on Thursday 29 July.

Youth Counselling will continue to be delivered online or can be scheduled to be face-to-face from Wednesday 28 July on a case-by-case basis. Intake and assessment continues to be delivered via phone call.

Planned Activity Group services will resume from Wednesday 28 July, in line with density limits.


The Hobsons Bay Visitor Information Centre will remain closed for the time being.


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