Coronavirus community information


Following the state government’s decision to introduce Stage 4 restrictions on 2 August 2020, Council is amending services in line with government advice.

Council has altered the following services to ensure the safety, health and wellbeing of the Hobsons Bay community and Council staff.

Translated information from DHHS

Translated videos about COVID-19 from the Victorian Government:

Translated videos in 28 languages

Translated information from DHHS:

English version:

More information about Covid-19 and getting tested:

Translated mental health information from Beyond Blue:



Arabic Audio Files

What to do if you have tested positive for coronavirus:

How to isolate or quarantine in your home:

What to do if you are a close contact: 

What to do if symptoms get worse:

How to care for someone during a period of isolation or quarantine:

Police checks:

Pandemic leave disaster payment:

Test isolation payment:

Arabic Audio Script Close Contact(DOCX, 41KB)

Arabic Audio Script Worker Support Payment(DOCX, 29KB)


Lebanese Arabic: (noting there may be differences in Lebanese Arabic compared to other Arabic forms)
















Traditional Chinese:

Simplified Chinese:


Hakka: (audio only)


Europe / Eastern Europe








Customer Service

The Hobsons Bay Civic Centre customer service front counter is closed to face to face transactions. You may still contact customer service from 8am to 5pm by phone on 1300 179 944 or by emailing A live chat function is also available through Council’s website.

Traders in Hobsons Bay

Information about coronavirus for traders in Hobsons Bay is available here:

If your business is offering additional services during COVID-19 or remains open and you want the community to know, click here to submit your details for inclusion in our Amended Services DirectoryFor further information please email

Restaurants and cafes can offer takeaway and delivery services only. Please support your local suppliers as much as practical over this time. Personal services, including hairdressers and barbers, are closed. For up to date business and professional services details, visit


Hobsons Bay is committed to supporting the construction industry during the COVID-19 crisis. Although the construction industry has been able to continue under the current restrictions, the additional limitations imposed with Stage 4 Restrictions have placed a strain on the way sites operate. For details read our FAQ:

Hobsons Bay Libraries

All branches of Hobsons Bay Libraries are closed to the public. Hobsons Bay Libraries will continue to provide a range of alternatives for accessing collections, services and programs from home. Council is waiting for advice from the state government about the Book a Book service and whether or not it will be allowed to continue in Stage 4 restrictions. Visit the library website at to join and for access to an extensive range of eCollections and to check out the upcoming range of online events and programs you can enjoy from home. Phone 1300 462 542 for enquiries.

Hobsons Bay Toy Library is closed during Stage 4 restrictions.

Council managed community centres

Newport Community Hub, Laverton Community Hub and Seabrook Community Centres remain closed to the public, except for essential public support services. A range of programs and activities continue to be available from home virtually, including free Zumba, Pilates, Yoga, line dancing and craft classes.

For enquiries, phone:

Newport Community Hub: 9932 1234

Laverton Community Hub: 9932 3011

Seabrook Community Centre: 9932 3010

Community events and consultations

All Council delivered public events and in-person community consultation sessions that were scheduled to take place during the next six weeks, until 13 September, have been cancelled. The community can still provide feedback on any current projects currently out for public consultation by visiting Participate Hobsons Bay at

Community Services

A range of Council services continue as normal and some with various changes. Immunisations will continue to be delivered, as will delivered meals.

A ‘Community Connector’ program offering one-to-one assistance will link people who are isolated or need additional support with local networks and agencies that can help with practical needs and social activities. If you or someone you know needs assistance, please email

Maternal and Child Health (MCH) continue to have services delivered but this will be remotely via phone and video, with limited face to face appointments taking place for babies up to two months of age. All New Parent groups will be delivered online only until advised otherwise. COVID-19 information update for parents (DOCX, 721KB)

Intake and assessment services for older residents will continue to be delivered via Skype or phone with limited face to face appointments as required.

Hobsons Bay UP (Youth Services) will continue its youth counselling by Skype or phone but will not proceed with face to face support services until further notice. 

Planned Activity Group (PAG), Community Transport and Overnight Respite for older residents and residents with a disability will continue to be suspended until further notice, however the team will continue to closely monitor and support our clients with regular phone contact and activity packs. 

Kindergartens closed from 11.59pm Wednesday 5 August, except for vulnerable children and children of permitted workers. Face to face Playgroups and Occasional Care are suspended until further notice.

Sport and Recreation

Training and competition for community sport will again be benched. Altona Sports Centre, Altona Badminton Centre, Bayfit Leisure Centre, Laverton Swim and Fitness Centre and South Pacific Health Club will all be closed.

Local boat ramps will be closed to recreational fishing and boating. Beaches will remain open for exercise in groups of no more than two people, even if from the same household. Social distancing must be maintained. The volleyball nets at Altona Beach will be temporarily removed.

Open Space

Playgrounds and outdoor exercise equipment will be closed with barriers and signage installed. Parks and open spaces will continue to be maintained.

The community can visit Hobsons Bay’s open spaces for exercise, for no more than one hour each day. Exercise is restricted to groups of no more than two people. You must not travel more than 5km from your home for exercise.  

Community Support

To continue to support the community through this unprecedented time, Council has proposed a $3 million Community Support Package in its Proposed Annual Budget 2020-21. The package includes $943,000 for community recovery and almost $2 million for business and economic recovery. Visit for more information.

For details on how to reduce your risk, what to do if you are experiencing symptoms, testing locations and the latest information and advice, visit the relevant Victorian Government website at For testing locations in or near Hobsons Bay visit our testing locations FAQ.

COVID-19 Victorian data


State government's Road Map to COVID Normal 

State government’s new restrictions road map for reopening, which details the steps until we are COVID normal:


Frequently asked questions and answers around the First Step restrictions roadmap for Victoria, starting at 11.59pm on 13 September 2020:


Frequently asked questions and answers about the Second Step restrictions road map, starting on 28 September subject to trigger points and public health advice:


Interest free rates deferral form

Council community support package #2

Council community support package #1 

FAQs on Council services and Coronavirus information