Customer Service Charter

Councillors and staff members are committed to providing excellent customer service.

Our Principles

We are committed to:

• Providing polite and friendly service;
• Listening to you and responding to your needs in a timely manner;
• Treating you with respect and courtesy;
• Being open, honest and accountable;
• Valuing your feedback as a way of improving our service standards;
• Catering for our diverse community by providing accessible and inclusive services;
• Encouraging sustainable partnerships; and
• Protecting your privacy and treating your personal information confidentially.

For more information, call the Council on 9932 1000.

 

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